We cannot assist with queries about increases to your water bill or other billing-related queries. If you are concerned about your water bill or have a complaint about your water company, first raise it with the company. If you remain unhappy, please contact the Consumer Council for Water (CCW), who will be able to offer further assistance and advice. CCW’s help with your water bill page is also packed with advice and tools including its water meter calculator, Benefits Calculator and social tariff guide. You can find out more about Ofwat's role in setting price controls for water and sewerage companies here.

If your complaint is about something we can't help with , CCW may be able to help. CCW is the statutory body that represents the interests of water customers. CCW's expert team offers free, independent advice to customers who have been unable to resolve a complaint with their water company. As the voice for customers, CCW can support you with your complaint and give you the information you need to move it forward.

If you are a worker in the water sector and you want to raise a whistleblowing complaint with us about improper practices by your company, we recommend you first read our whistleblowing webpage,which provides information on what matters can be raised with us as by whistleblowers, what protections exist for whistleblowers, and what we will do with information you might provide to us.

If, having read our whistleblowing webpage, you wish to submit a whistleblowing complaint with us, please fill in the form below. We do not insist that you give us your name and contact details, but they are helpful to have should we need to gather more information to understand the concern and/or to take action on it. If you wish to remain anonymous, please use the word anonymous in the fields below and for your email address please use anonymous@whistleblowing.com.